Online Bookings
Please note that for any size parties a credit or debit card details are required to make a reservation, a table cannot be held without them. You will be asked to input your card details to secure your reservation when making your booking online or when calling the restaurant. Your card will not be charged unless you fail to arrive to your reservation without notice, or cancel your booking within 24/48 hours of your reservation, see further details of the cancellation policy below. All details are processed in line with our Privacy Policy and Website Terms & Conditions.
We kindly ask that your party is ready to be seated at the time indicated in your booking confirmation. We would also ask you to please notify the restaurant if you are delayed, or we may release the table 15 minutes after the reservation time.
Cancellation Policy
All cancellations in the following restaurants are subject to the 24 hour cancellation charge and charges are as follows:
The Drawing Room, Brown’s Hotel, London - £30 per person
All cancellations in the following restaurants are subject to the 48 hour cancellation charge and charges are as follows:
Brasserie Prince, The Balmoral, Edinburgh - £25 per person
Number One, The Balmoral, Edinburgh - £50 per person
Palm Court, The Balmoral, Edinburgh - £32.50 per person
SCOTCH, The Balmoral, Edinburgh - £25 for pre-booked tastings only
Should you need to cancel or modify your reservation, this can be made without charge by following the cancellation link in the confirmation email that you have received when making your reservation or by contacting the respective restaurant more than 24 or 48 hours respectively before your stated reservation date and time. These charges are made to the card used to secure the reservation.
By completing your booking online you accept these terms and conditions that are applicable to all restaurant bookings.
Personal Data
All guest data is required to be kept for 21 days for Government Test & Trace (England) / Test & Protect (Scotland) purposes.